Introduction

At Diaz, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Return Eligibility

We offer a 7-day return policy from the date of delivery. To be eligible for a return, your item must be:

  • Unused and Unwashed: The product must be in the same condition that you received it.
  • Original Packaging: The item should be returned with all original tags, labels, and packaging intact.
  • Proof of Purchase: A valid receipt or proof of purchase must be provided.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Custom Orders: Personalized or custom-sized items.
  • Final Sale Items: Products marked as final sale cannot be returned.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us [email protected] or call us at+92 337 3213387 at within 7 days of receiving your order, stating your reason for the return.
  2. Return Authorization: Once your return is approved, you will receive a return authorization number and detailed instructions on how to return your item. Our rider will collect the product from your address and You will receive your refund amount in 1 to 7 Business days.
  3. Shipping Your Return: Pack your item securely and send it to the address provided in the return instructions. The customer is responsible for return shipping costs.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed:

  • Original Payment Method: The refund will be applied to your original method of payment within 7 business days.
  • Partial Refunds: In some cases, only a partial refund may be granted (e.g., items that show signs of use).

5. Exchange Policy

If you wish to exchange an item, please initiate a return following the process outlined above and place a new order for the desired item.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check Your Bank Account: First, check your bank account again.
  • Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  • Contact Your Bank: There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us [email protected] or call us at+92 337 3213387.

7. Contact Us

For any questions or concerns regarding returns and refunds, please contact us at [email protected] or call us at+92 337 3213387 . We’re here to assist you!