SHOPPING INFORMATION

What is the estimated delivery timeframe for my order?

Expect your order to arrive within 2-5 working days.

How can i ensure that I select the correct size for myself?

When placing your order, please refer to the product page for a "SIZE CHART." It contains comprehensive information regarding sizes and their corresponding fits. Simply consult the size chart to determine your perfect size before making your purchase.

What is whishlist?

A wishlist on Diaz.com.pk is a feature that allows you to save and organize your favorite clothing items for future reference. By adding items to your wishlist, you can easily keep track of pieces you love and want to purchase later. It’s a convenient way to plan your wardrobe and ensure you don’t miss out on your favorite styles. You can access your wishlist anytime to view, modify, or purchase the items you’ve saved.

How can I confirm that my order has been placed?

You'll receive an order confirmation on your email and phone once it's placed.

Do I receive an invoice for my order?

Yes, you will receive a paper invoice with your order. It will be included in your package and provide a detailed summary of your purchase.

PAYMENT INFORMATION

Do we offer Cash on Delivery (COD) as a payment option?

Absolutely! Cash on Delivery (COD) is accepted nationwide across Pakistan.

When the order payment is taken of my bank account?

For orders placed on Diaz.com.pk, the payment is typically processed at the time of checkout. This means the amount will be deducted from your bank account once you confirm and complete your purchase. If you encounter any issues or have questions about your payment, please contact our customer service team for assistance.

What should I do if I receive a damaged or wrong product?

  • Reach out to our customer service team as soon as possible. You can contact us via email , and provide your order number, a description of the issue, and any relevant photos of the damaged or incorrect product

Can I change or cancel my order?

  1. Refunds: If you wish to return a product for a refund, you must do so within 3 days of receiving the item. The product should be in its original condition and packaging. Contact our customer service team to initiate the return process, and we will guide you through the steps to receive your refund.

  2. Exchanges: If you prefer to exchange the product for a different size, color, or item, you have 7 days from the delivery date to request an exchange. Ensure the product is in its original condition and packaging. Reach out to our customer service team to start the exchange process, and we will assist you with the necessary instructions.

For both refunds and exchanges, please contact our customer service team promptly to ensure your request is processed within the applicable time frame.